NHS Direct [external link] (telephone 0845 46 47) provides a confidential interpreter in many other languages.
Interpreter services in each PCT: To access telephone or live interpreter services, you need to contact your local Primary Care Trust [external link] or Patient Advice and Liaison Services [external link] (PALS) to find out what is available in your local area.
Newham Language shop [external link] - translated materials such as new appointment letters, home visit letters and appointment reminder letters in different languages
Language chart [external link] - a chart of translations that asks your patient to point to their language and advises them that an interpreter for that language will be called.
Welcome poster [external link] - a poster that displays the word welcome in various different languages which can be put up in your practice to welcome your non-English speaking patients.
Picture Communication Tool [external link] comprising a set of drawings that can be used with people whose first language is not English.
Interpreter Guidelines [external link] - on the UK Screening Portal
Interpreting in a health context [external link] training video from HPA migrant health event 12 November 2012
Good Practice Guide to Interpreting [external link] - patient information about using interpreting services, produced as part of a project co-ordinated by the Migrant & Refugee Communities Forum. This guide was produced to help patients and their families to understand why they should communicate with health services through a formal interpreter. It explains why interpreting is important and how to use an interpreting service correctly. Available in English, Arabic, Bengali, Chinese, Somali.
Department of Health resource: Emergency multilingual phrasebook [external link] Available in Albanian, Amharic, Arabic, Bengali, Bosnian-Bosanski, Chinese, Czech, Farsi, French, German, Greek, Gujarati, Hindi, Hungarian, Italian, Japanese, Korean, Kurdish, Lingala, Macedonian, Pashto, Polish, Portugese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Swahili, Tamil, Turkish, Ukranian, Urdu, Vietnamese, Welsh
Health in my language [external link] - translated information about health and health services in Scotland.
Google translate [external link] - type text or translate a document in over 50 languages
Refugee Council multilingual website [external link]
NHS Choices: health information in other languages [external link]
myUKinfo: health [external link]
NHS local: languages and minority ethnic communities [external link] - links to various resources
NHS Heron Patient Information [external link] - searchable information in a range of community languages
Chinese National Healthy Living Centre [external link] - interpretation support and multi-lingual health helpline
e-GP online e-learning resource [external link] for NHS General Practitioners and doctors undertaking specialty training for UK general practice, jointly developed by the Royal College of General Practitioners and e-Learning for Healthcare
Black and minority ethnic groups health needs assessment chapter [external link] by PS Gill, J Kai, RS Bhopal and S Wild
ethnoMED [external link] - an American website with a range of patient education materials in different languages