Customer Care in the QCRU

How to achieve the highest level of Customer Care

Customer Care is our main priority! Therefore we set ourselves guidelines as to how we may achieve this in the QCRU:

• Courtesy and responsiveness at all times
• Answering all communications promptly and efficiently
• Keeping promises made to customers
• Striving to get things right first time
• Commitment to continuous improvement in customer care
• Responding sensitively and promptly to customer complaints, and learning from complaints data
• Ensuring value for money

If all these guidelines are realised, we are on our way to providing you with the service you expect.

Last reviewed: 19 August 2008