How to order

 To order HPA dosemeters, please print out, complete and return the order form.

Dosemeter order form (PDF, 40 KB)

Otherwise, if you would rather provide us with your own order, please state

• name of company
• number and type of dosemeters required (eg 6 TLDs)
• wearing period (ie, 2, 4, 8 or 13 weeks)
• duration of service
• addresses to which:
  • dosemeters should be sent
  • reports should be sent (if different)
  • invoices should be sent (if different)

If you are an established customer please quote your customer reference number.

Please note that HPA terms and conditions of service apply.

Can I order dosemeters over the telephone?

Unfortunately not - the HPA policy is that all orders must be in writing and signed by an authorised person with the organisation requesting the service. This can take the form of a letter on company headed paper or an official purchase order, or you may find it easier to use the HPA order form which can be downloaded from this page (see above) or obtained from Customer Services. The order can be posted or faxed through to Customer Services.

Do I need to send payment with my order request?

No. All dosemeter order requests will go to our Customer Services where the appropriate action will be taken:

• either a credit account may be opened and an invoice sent to you at the start of the service for payment within 30 days
• or a pro forma invoice will be forwarded and the service will commence within three weeks after receipt of payment.

Please note that the acceptance of any order is at the discretion of HPA and is subject to HPA terms and conditions.

What is the difference between emergency and ordinary issue?

Normally we ask for three weeks' notice for the supply of dosemeters: this allows about one week for processing your order, between one and five days to produce and despatch your dosemeters, and at least a week for delivery of your dosemeters by the Post Office or other carrier. If dosemeters are required urgently we can bypass the automated system and send the first issue out more quickly, usually within 24 hours after receipt of the order. This will, however, be charged at a higher rate to cover the additional effort involved.

If you require an emergency issue this must be stated in your order. An order for dosemeters 'as soon as possible' will not be regarded as an emergency.

Can I amend my existing order?

Yes - If you wish to increase or decrease your number of dosemeters please put your new requirement in writing quoting your customer reference number. An HPA order form is available (as previously stated) from Customer Services. Your order will be amended accordingly from the next available date. Please remember that we are always producing dosemeters two to three weeks in advance of their wear dates, so we do require sufficient notice. If you are on a 13-weekly wear period and have just started to wear an issue, additional dosemeters will be issued for a shorter wear period, as necessary, to cover the intervening period before the next issue which may be, for example, in ten weeks time.

The cost will be worked out on the total number of dosemeters required over the remainder of the order period.

All amendments to existing orders are treated as separate orders for the purposes of calculating quantity discount prices, e.g. if an order has nine issues left to be sent and an increase of six is required then the cost will be based on the unit cost applicable to the quantity of 54 (9 x 6).

Credit notes will be raised for decreases in your order quantity at the same rate as the original invoice, but subject to the minimum order charge applicable at the time.

What is an unlimited duration contract (UDC)?

The UDC is a contract drawn up by the HPA in which we agree to send the customer a continual supply of dosemeters until further notice - subject to our normal terms and conditions. The service is automatically renewed on the customer's behalf each year and an invoice forwarded, which removes the responsibility of renewal from the customer to the HPA.

Can anybody take up the option of being supplied on a UDC?

The majority of our customers are offered a UDC at the end of their initial order period but, unfortunately, we are unable to extend this facility to any customers outside the UK. For information regarding this facility please contact Customer Services.

Can I amend my supply without difficulty if I am being supplied on a UDC?

Yes. Increases, decreases or complete cancellation of supplies can be initiated in exactly the same way as amendments to purchase orders subject to 28 days' notice in writing.

For further information please contact Customer Services:

Tel: (01235) 822726
Fax: (01235) 822820
Email: personaldosimetry@hpa.org.uk

Last reviewed: 3 March 2010