NHS 111 [external link] (telephone 111) can provide a confidential interpreter for those using the service in many other languages. In areas where NHS 111 has not yet been launched, NHS Direct is still available on 0845 4647 and can provide confidential interpreters for those using the service.
Interpreter services in each PCT: To access telephone or live interpreter services, you need to contact your local Primary Care Trust [external link] or Patient Advice and Liaison Services [external link] (PALS) to find out what is available in your local area.
Newham Language shop [external link] - translated materials such as new appointment letters, home visit letters and appointment reminder letters in different languages
Language chart [external link] - a chart of translations that asks your patient to point to their language and advises them that an interpreter for that language will be called.
Picture Communication Tool [external link] comprising a set of drawings that can be used with people whose first language is not English.
Interpreter Guidelines [external link] - on the UK Screening Portal
Interpreting in a health context [external link] training video from HPA migrant health event 12 November 2012
Good Practice Guide to Interpreting [external link] - patient information about using interpreting services, produced as part of a project co-ordinated by the Migrant & Refugee Communities Forum. This guide was produced to help patients and their families to understand why they should communicate with health services through a formal interpreter. It explains why interpreting is important and how to use an interpreting service correctly. Available in English, Arabic, Bengali, Chinese, Somali.
Department of Health resource: Emergency multilingual phrasebook [external link] Available in Albanian, Amharic, Arabic, Bengali, Bosnian-Bosanski, Chinese, Czech, Farsi, French, German, Greek, Gujarati, Hindi, Hungarian, Italian, Japanese, Korean, Kurdish, Lingala, Macedonian, Pashto, Polish, Portugese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Swahili, Tamil, Turkish, Ukranian, Urdu, Vietnamese, Welsh
Health in my language [external link] - translated information about health and health services in Scotland.
Google translate [external link] - type text or translate a document in over 50 languages
Refugee Council multilingual website [external link]
NHS Choices: health information in other languages [external link]
myUKinfo: health [external link]
NHS local: languages and minority ethnic communities [external link] - links to various resources
NHS Heron Patient Information [external link] - searchable information in a range of community languages
Chinese National Healthy Living Centre [external link] - interpretation support and multi-lingual health helpline
e-GP online e-learning resource [external link] for NHS General Practitioners and doctors undertaking specialty training for UK general practice, jointly developed by the Royal College of General Practitioners and e-Learning for Healthcare
Black and minority ethnic groups health needs assessment chapter [external link to PDF] by PS Gill, J Kai, RS Bhopal and S Wild
ethnoMED [external link] - an American website with a range of patient education materials in different languages